Ruly’s Comments module can be used to power a customer support system that centralizes communication, and keeps every support case organized in one place.
Comments can be enabled and configured to allow editing, deleting, and automatic display, ensuring important discussions are always visible.
Custom rules and operations can also be configured to respond to new comments, such as updating the status of a case, or sending an email or alert notification.
Built-in features like tagging users, attaching files, and real-time notifications help keep communication organized and streamline support workflows.
See how this is done by watching the short video clip below.