A Contact Support module provides a structured and user-friendly way for users to report issues, share feedback, and ask questions within an app. By adding a dedicated support view to an accessible location like the profile menu, users can easily create and track their requests.
Features like fast filters help organize cases by status or ownership. The form captures key details such as issue descriptions, status updates, and file attachments.
Automation rules can further streamline the process by triggering notifications, managing status-based fields, and locking completed cases. Enabling comments allows for seamless back-and-forth communication between users and the support team.
See how this is done by watching the short video clip below.